CareScout Quality Network Badge Use Agreement

Dos and don’ts for announcing your quality provider status

As a Provider in the CareScout Quality Network, you proved you measure up to CareScout’s rigorous standards for quality. We think that’s something to celebrate – and to shout out to the world. Here are some tools to help you do exactly that.

The link to your badge is at the bottom of this page, but first a few important details.

Where can you use your CareScout Quality Network badge? Here are some ideas:

• Add it to your email signature – and ask your teams to add it, too

• Post it to your website accomplishments page or website footer

• Showcase it in your newsletters and brochures — sample text

• Post it to social media to let your networks know — sample text, social media image

• Write to internal staff to thank them for doing the valuable work that helped move your organization into the CareScout Quality Network — sample text

This CareScout Quality Network Badge is a big deal. To maintain its value, you must follow these rules:

• Our CareScout Quality Network Badge is for active CareScout Quality Network Providers only. If you leave the Quality Network for any reason, you’ll need to remove the CareScout Quality Network Badge from all places that it was used or posted.

• You may not distort or alter the CareScout Quality Network Badge in any way. You may change the size to fit your usage, but it must never be made smaller than 150 pixels and must retain its original aspect ratio. It can only be shared as 15 provided, including the white background, not on a color background or over an image

• When the CareScout Quality Network Badge is shared digitally – in your email signature or on a website – you must link it to this page: www.carescout.com/quality-network. This will help users understand how we measure quality, and how big a deal it is that you’re in the CareScout Quality Network.

• Because our Quality Network is unique, we have to be very careful in how the CareScout Quality Network Badge is described. If you want to add some text or copy about the CareScout Quality Network Badge to help your users understand what it is and what it signifies, here are some options that you can use:

  • The CareScout Quality Network signifies we are a high-quality provider that has met the rigorous quality standards of the CareScout Quality Network.” Please do not say: “We are one of the best long-term care providers.” Why not? We think you are amazing, but we don’t review all long-term care providers or rank organizations, so we don’t decide who is “best” or “top."

  • “The CareScout Quality Network is the first network of long-term care providers in which every provider must meet rigorous standards for quality and commit to person-centered care.” Please do not say: “The CareScout Quality Network is a listing of top long-term care providers in the U.S.” Why not? As above, we don’t say “best” or “top." Also, we are more than a listing.

  • “The CareScout Quality Network badge shows we meet quality standards for staffing, training, and retention of our caregivers, which is big part of our commitment to person-centered care.” Please don’t say: “The CareScout Quality Network shows all of our caregivers are top-quality.” Why not? We haven’t reviewed all of your caregivers. We have only reviewed your overall policies and we recognize you are taking important steps to maintain high-quality caregiving overall.

  • “I am a CareScout Quality Network provider.” Please do not say: “I am a CareScout Quality Network member.” Why not? A member could signify a client, resident, or customer who finds a Provider through CareScout and receives preferred pricing. It does not refer to Providers.

  • If you’d like help or feedback in how you can describe the CareScout Quality Network and the CareScout Quality Network Badge, please reach out to our Marketing team at Hello@carescout.com.

• You cannot share the CareScout Quality Network Badge with other Providers, even if they are affiliated with your parent company or franchisor.

• We periodically monitor how Providers are using the CareScout Quality Network Badge to ensure that it is not being misused, to ensure that use of the CareScout Quality Network Badge by a Provider is still valid and up-to-date, and to ensure that the CareScout Quality Network Badge is not being used by Providers who have not earned the right to use the CareScout Quality Network Badge.

You will take all reasonable steps to ensure that its use of the CareScout Quality Network Badge complies with all applicable laws and regulations where you promote and distribute your services.

What rights do I have to use the CareScout Quality Network Badge?

• The CareScout Quality Network Badge is governed by the terms of CareScout’s Badge Use Agreement which can be found here.

• The Badge Use Agreement contains a limited license to use the CareScout Quality Network Badge in accordance with the CareScout Quality Network Badge guidelines.  

• The CareScout Quality Network Badge shall remain the property of CareScout at all times.  

• Provider agrees to use the CareScout Quality Network Badge only as provided in the Badge Use Agreement and pursuant to an active Agreement.  

Can my use of the CareScout Quality Network Badge be terminated?

• CareScout may terminate your license to the CareScout Quality Network Badge at any time for any reason, at its sole discretion, including but not limited to, if Provider in any way breaches any of the terms and conditions of its Agreement or if Provider violates any regulations or company guidelines related to the marketing of services. Upon receipt of written notice of termination of this License Agreement from CareScout, or upon the expiration or termination of Provider’s participation in the CareScout Quality Network, Provider will immediately cease any and all further use of the CareScout Quality Network Badge.

This Use Agreement is outlined in the CareScout Quality Network Provider Manual. We may update this Use Agreement at any time, we will notify you if and when material changes are made.

Important note: By downloading the CareScout Quality Network badge and using it within your marketing or communications, you agree to the CareScout Quality Network badge rules outlined on this page.